Wholesale FAQ

FAQs 

When will I see a proof? 

Typically, within 2-3 Business Days of submitting your order. 

Do you offer discounts on larger orders? 

Yes, but typically we are able to provide better pricing if the order size exceeds 100pcs or is over $10,000. Orders that require this type of volume, you are encouraged to contact your account manager to see if any additional discount could be provided. Please note that often times our ability to provide a better price may require a longer lead time as we will be providing special prices directly through our factories.

How much is engraving? 

All orders will require a setup fee depending on what kind of personalization is required. This will not be reflected in our ecommerce store, but it will be through our order confirmation process. We have a $81/setup fee for UV Digitally Printed, Screen Printed and Lasered products whereas for Sand Etch it is $48/setup fee net.

What is colorfill and do you recommend it? 

Colorfill is a value-added service we provide on most crystal and glass items. When we sandblast your products, this is an additional step in production where we can apply paint to your product which really makes to stand out. We offer the following colors: black, white, silver and gold. Please note that the colorfill process may add an extra couple days to production so the paint can dry before shipping. Our fees for these standard colors are $8/per color/per piece. PMS color matching is also available but it is best to contact your account manager to discuss these options.

Where do I send my artwork/logo? 

Please upload your artwork/logo along with your personalization data to the upload services offered on the product page. Otherwise, upon order checkout, your order confirmation page will provide you with additional instructions on where you can send this information. You can also provide the artwork directly to your account manager and they will help facilitate it to our art department.

Is there a less than minimum fee? 

We primarily serve B2B clients and orders under $500 are very difficult for us to absorb the overhead costs necessary to provide you with art proofs and production setup costs required for personalization. 

Can I ship to multiple recipients? 

Absolutely! In the order checkout page, you will see an icon that says, " Ship to Multiple Locations.” You will need to select that option, input number of locations there will be, and then upload our downloadable “Personalization & Shipping Document” to your order. This step is important to make sure your product ships to the correct destinations. We charge a small handling fee of $8 per address and ship exclusively within the US and Canada. For international multi-ship requests, please contact your account manager directly before placing your order.

When will I receive my order? 

All personalized orders require art proof approval before going into production. Once your order is approved the production process begins, and most orders require 7-10 business days of production lead time. Certain products may have longer lead times due to complexity or quantity so please consult with our customer service team if you have any concerns regarding tight in hands dates. All completed orders will be accompanied with a shipping notification to the email address used to place the original order. Note: Sometimes our emails might get caught up in spam so please check your junk/spam folder after submitting your order. 

Can I order by phone? 

Unfortunately, no. We have automated our entire order process, and we ask that every customer use our website for order processing needs. This allows us to streamline the proofing, production and shipping process directly with you eliminating lots of unnecessary email clutter. That said, if you have any questions, concerns, etc. please reach out directly to your account manager either through email or phone and they will be able to accommodate all of our questions. 

Do I have to pay now? 

No. As a valued wholesale customer of ours your account is currently setup on Net terms. This means that all we need is a purchase order from you and once your order is fulfilled your accounting department will be invoiced directly.

100% Satisfaction Guarantee 

We completely stand by our products, our craftsmanship and our overall experience. We want you to have the best experience possible when working with our teams, and we understand how important it is to make sure your products arrive on-time and in safe condition. If you run into any issues with the quality of your product, personalization, or transit issues please let us know by filling out our Support Form. 

How accurate is your inventory? 

We do our best maintain accurate inventory levels, but we currently do not have an integration application that shows updated inventory daily. If something is out of stock, we do our best to indicate that, but we highly encourage and suggest reaching out to your account manager to verify inventory levels if you are working on a project with a certain SKU. Also, please note that we cannot reserve any inventory without some form of a purchase order to hold that product. Inventory may be reserved for up to two weeks.