FAQs 

When will I see a proof? 

Typically, within 2-3 Business Days of submitting your order. 

Do you offer discounts on larger orders? 

Absolutely! We created a loyalty discount that is automatically applied at checkout to your order based on overall order size. We provide 5% off on orders over $5,000, 10% off on orders over $10,000, and 15% off on orders over $15,000. For any orders over $20,000 please contact us and we will provide you with a formal quote.

How much is engraving? 

We offer complementary engraving on all orders $500 or more.   

What is colorfill and do you recommend it? 

Colorfill is a value-added service we provide on most crystal and glass items. When we sandblast your products, this is an additional step in production where we can apply paint to your product which really makes to stand out. We offer the following colors: black, white, silver and gold. Please note that the colorfill process may add an extra couple days to production so the paint can dry before shipping. 

Where do I send my artwork/logo? 

Please upload your artwork/logo along with your personalization data to the upload boxes above. Otherwise, upon order checkout, your order confirmation page will provide you with additional instructions on where you can send this information.

Why is there a setup fee on orders under $500? 

We primarily serve B2B clients and orders under $500 are very difficult for us to absorb the overhead costs necessary to provide you with art proofs and production setup costs required for personalization. 

Can I ship to multiple recipients? 

Absolutely! In the order checkout page, you will see an icon that says, " Ship to Multiple Locations.” You will need to select that option, input number of locations there will be, and then upload our downloadable “Personalization & Shipping Document” to your order. This step is important to make sure your product ships to the correct destinations. We charge a small handling fee of $10 per address and ship exclusively within the US and Canada. For international multi-ship requests, please contact us directly before placing your order or call 312-778-8800.  

When will I receive my order? 

All personalized orders require art proof approval before going into production. Once your order is approved the production process begins, and most orders require 7-10 business days of production lead time. Certain products may have longer lead times due to complexity or quantity so please consult with our customer service team if you have any concerns regarding tight in hands dates: use our contact form or call 312-778-8800. All completed orders will be accompanied with a shipping notification to the email address used to place the original order. Note: Sometimes our emails might get caught up in spam so please check your junk/spam folder after submitting your order. 

Can I order by phone? 

Unfortunately, no. We have automated our entire order process, and we ask that every customer use our website for order processing needs. This allows us to streamline the proofing, production and shipping process directly with you eliminating lots of unnecessary email clutter. That said, if you have any questions, concerns, etc. please call 312-778-8800 and we would be delighted to help answer any questions you may have. 

Do I have to pay now? 

Yes! By paying at time of order you secure your inventory directly. 

100% Satisfaction Guarantee 

We completely stand by our products, our craftsmanship and our overall experience. We want you to have the best experience possible when working with our teams, and we understand how important it is to make sure your products arrive on-time and in safe condition. If you run into any issues with the quality of your product, personalization, or transit issues please let us know by filling out our Support Form. 

Do you offer wholesale prices? 

Yes, but through a different catalog and an entirely different website established for promotional products distributors. To learn more, please submit your company information on Wholesale Form and someone will be in contact with you within 24-48 hours.